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MSc AI Graduate | IT Automation Engineer

My Journey

IT Automation & Support Analyst

Creative Artists Agency

July 2024 - Present

  • Spearheaded the automation of administrative tasks using Python, saving an average of 10 hours per week and boosting team efficiency by a notable margin
  • Managed critical systems including Active Directory, Workday, and software deployment tools (SCCM, JAMF), ensuring smooth operations across multiple platforms
  • Delivered high-quality technical support to the EU and APAC regions, achieving an impressive 95% resolution rate and consistently exceeding service benchmarks

University of Hull

Master of Science – Artificial Intelligence (Distinction)

January 2024 - January 2026

Hull, United Kingdom

  • Achieved Distinction overall, scoring 83% on final dissertation project.
  • Engineered 'Aletheia', a DistilBERT NLP model for AI-generated text detection.
  • Specialized in Machine Learning, Deep Learning, and API integration.

Junior Desktop Support Analyst

Black Sun Global

June 2023 – June 2024

  • Maintained a near-perfect device uptime of 99% by effectively troubleshooting and resolving hardware and software issues
  • Developed comprehensive documentation and remote support protocols that reduced repeated service requests by 15%, enhancing overall operational efficiency
  • Implemented robust security measures to ensure data protection compliance, significantly reinforcing organizational resilience

Technical Specialist

Radius Payment Solutions

August 2022 – May 2023

  • Engineered Python and PowerShell scripts to automate IT support processes, reducing error rates by 20% and enhancing system reliability
  • Provided multi-platform end-user support across Windows, iOS, laptops, and desktops, ensuring a seamless technology experience for users
  • Optimized operational workflows through innovative automation strategies, resulting in notable improvements in service delivery and user satisfaction

University of Portsmouth

Bachelor of Science – Computer Science

September 2019 – August 2022

Portsmouth, United Kingdom

  • Relevant coursework: Data Structures, Algorithms, Software Engineering, Git
  • Final year project: Good News iOS App

Featured Projects

DataAgent (Autonomous Analyst)

An autonomous B2B data analyst that translates plain English into executable Python code. Features a fault-tolerant FastAPI backend with a self-healing LLM retry loop, secure ephemeral E2B cloud sandboxing, and dynamic base64 chart extraction.

Next.js / TS FastAPI Llama 3 E2B Sandbox

Fabricated (AI Engine)

A procedural LLM-powered detective game. Features a Next.js drag-and-drop React Flow canvas synced to localStorage, and a distributed Python FastAPI backend that orchestrates a Llama 3 generation/evaluation loop with IP rate limiting.

Next.js / TS FastAPI Llama 3 PostgreSQL

Aletheia (MSc Dissertation)

An AI content detection pipeline. Fine-tuned a DistilBERT model on a 150k dataset, achieving 99% accuracy on held-out tests. Dockerized the training environment and integrated inference into a browser extension UI.

Python TensorFlow / HuggingFace Docker

Asset Sync Automation

An enterprise automation tool that unifies hardware data by ingesting and normalizing REST APIs from Intune, Jamf, and CUCM. Shipped as a standalone executable to eliminate 10+ hours of manual auditing per week.

Python REST APIs OAuth2

Marina's Garden

Grow a virtual garden and keep your plants flourishing with automated care reminders. This JavaScript-driven website lets you 'plant' flowers and greenery, then notifies you when they need watering, sunlight, or other TLC.

JavaScript HTML CSS

Tap n' Sound

Developed Tap N' Sound, a SwiftUI-based iOS app that delivers an audio-visual response for each tap (up to 10 concurrently), recreating a discontinued app to meet client needs.

Swift Xcode iOS SwiftUI

Circuit Puzzle Game

Designed and developed a puzzle game where players connect circuit tiles to complete a path. Built with Pygame, featuring an intuitive UI with a main menu, difficulty levels, and engaging gameplay mechanics to challenge users as they progress.

Python Pygame

Manor Murder Mystery

Immerse yourself in a richly woven detective narrative where a lavish soirée turns deadly. Traverse hidden passages, collect crucial evidence, and issue contextual text commands to uncover the culprit behind a gruesome murder.

Python Pygame

Technical Skills

Core Languages

  • Python Backend, Automation & AI

    Related Work:

    • Fabricated (FastAPI Backend)
    • Asset Sync Automation
    • Aletheia (AI Pipeline)
  • PowerShell Infrastructure & M365 Automation

    Related Work:

    • Active Directory Lifecycles
    • Intune Endpoint Scripts
  • Bash & JavaScript System Scripting & Web UIs

    Related Work:

    • Fabricated (Next.js/React)
    • Linux Container Deployment
    • Browser Extension UI

Frameworks & Platforms

  • ServiceNow & Intune ITSM & Device Management

    Related Work:

    • Automated Reporting Suites
    • Device Compliance Workflows
  • Docker & Git Containerization & Version Control

    Related Work:

    • Environment Reproducibility
    • CI/CD Pipelines
  • HuggingFace & TensorFlow Model Fine-tuning & Deployment

    Related Work:

    • Aletheia NLP Pipeline
    • LLM Integration (Llama 3)

Technologies & APIs

  • REST APIs & OAuth2 Enterprise Data Integration

    Related Work:

    • Fabricated (Groq LLM Integration)
    • ServiceNow API Integration
    • Microsoft Graph API
  • Pandas & NumPy Data Normalization & Analysis

    Related Work:

    • Cross-platform Data Deduplication
    • Dataset Preprocessing
  • NLP Architecture Transformers & Tokenization

    Related Work:

    • DistilBERT Implementation